退款政策

Return and Refund Policy This Return and Refund Policy applies to purchases made on igniahome.com, operated by Ignia Trading Co., Limited, company registration number 80313873. Return Period Customers may request a return within 30 days after receiving the order. To be eligible for a return, the item must be unused, in its original condition, and returned with the original packaging, accessories, manuals and proof of purchase. Non-returnable Items We may refuse returns for items that are damaged by misuse, missing accessories, altered, heavily used, or returned outside the return period. Final sale, clearance or customized items may not be eligible for return unless required by applicable law. How to Request a Return Please contact us at 694488755@qq.com with your order number, the item you wish to return, the reason for return and photos if the item is defective or damaged. We will provide return instructions after reviewing your request. Refunds After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider. Return Shipping Unless the product is defective, damaged on arrival or incorrectly shipped, customers are responsible for return shipping costs. Original shipping fees and import duties may be non-refundable unless required by law. Damaged or Incorrect Items If you receive a damaged, defective or incorrect item, contact us within 7 days of delivery at 694488755@qq.com. Please include your order number and clear photos so we can provide a suitable solution. Company Information Ignia Trading Co., Limited Company Registration Number: 80313873 Registered Address: FLAT 2304, 23/F, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG Website: igniahome.com Email: 694488755@qq.com Phone: +8618186000337